“Employee conflict resolution is the new must-have skill for managers”

- 9 Future of Work Trends for 2024, Gartner

Building on skills of EQ, managers need to be able to manage, not silence interpersonal conflict among employees. Building conflict resolution skills will create a positive impact on teams and reinforce a healthy workplace culture.

What Our Conflict Resolution Course Covers - And How We Do It:

Details

  • 90 minutes (live) plus 30 minutes asynchronous content

  • Facilitated live by an expert

  • Activities, breakouts, and more interactive content

Avoiding Conflict Avoidance

  • Identifying conflict that needs to be addressed, vs. conflict that does not

  • Recognizing conflict, and what happens when we don’t address it

  • When is it time to intervene?

How to Lead a Challenging Conversation

  • A strategy to use to navigate challenging conversations in the workplace, and practice with a few examples

Communication Challenges in a Hybrid Environment

  • Avoiding pitfalls in communication that arise when electronic communication is the norm

  • Recognizing when to communicate in person, via videochat, phone, email or text

Giving Actionable Feedback

  • Setting feedback expectations

  • High quality vs. low quality feedback

  • When to give feedback

Empathy and Mediating Conflict

  • Individuals experience conflict differently - using empathy we can better understand interpersonal dynamics for conflict resolution

  • The basics of mediating a conflict in the workplace

Post Workshop support

  • Materials that reinforce learning by email

  • Reminders on strategies to address conflict when needed

Our Conflict Resolution Workshops Builds Your Skills

  • Practicing a challenging conversation

  • Identifying high-quality and actionable feedback

  • Using EQ skills to mediate conflict

  • Communicating effectively in a hybrid environment 

What does each Līve+ training cost?

Each workshop (live, via Zoom)- $5,200*

*Packages include access to materials for one year. Mariana Strategies will conduct one live workshop for each course for every fifty people. In-person workshops incur additional costs for travel. We recommend scheduling workshops in advance, across the course of the year.